Nimvue is privacy-first by design, but it’s important to understand what types of deletion and data removal actions are available to you.

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Deleting Dimensions or Data

Nimvue allows bulk deletion of specific custom dimensions or data on a best-effort basis. This can be useful if you’ve accidentally tracked a value or want to stop collecting a certain field. However, Nimvue does not track personally identifiable information (PII) and does not store any data in a way that links back to an individual user or session. As a result, individual deletion requests (e.g., “delete my data”) cannot be fulfilled, since users are not uniquely identifiable.

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Requesting Deletion or Closure

To request:
  • The removal of custom dimensions or custom metrics
  • A bulk data deletion
  • Closure of your Nimvue account
Please contact our support team via the Support Portal or email us directly at support@nimvue.com. When submitting your request, include:
  • Your account or website name
  • Details of the dimensions or data to delete
  • Whether you’d like your account to be closed
  • Your preference for data retention (see below)

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Data Retention Options

When closing your account, you can choose:
  • Backup: We’ll back up your data for up to 30 days, in case you change your mind.
  • Permanent Deletion: Your data will be immediately and permanently wiped from our systems.
Please be clear about your preference when submitting a closure request.
Once deleted permanently, data cannot be recovered.
If you have any questions, feel free to reach out - we’re here to help.